The resulting Cross-Government Journey Map was based on data from interviews with 25 veterans and service members and experts from six federal agencies. The map lays out the process chronologically, and qualitatively in terms of “building blocks” and “barriers.” The team made recommendations for future improvements to the customer experience based on themes that emerged when synthesizing their research.
Gymnast | Year | Continuity | Variety | Originality | Difficulty | Score |
---|---|---|---|---|---|---|
Nastia Liukin | 2008 Olympics | 0.478 | 0.727 | 0.891 | 5.0 | 9.464 |
Nastia Liukin | 2007 Worlds | 0.478 | 0.727 | 0.906 | 4.6 | 9.393 |
Nastia Liukin | 2006 Worlds | 0.435 | 0.700 | 0.900 | 4.2 | 9.180 |
Nastia Liukin | 2005 Worlds | 0.524 | 0.636 | 0.869 | 4.0 | 9.185 |
Gymnast | Year | Score |
---|---|---|
Nastia Liukin | 2008 Olympics | 9.464 |
Nastia Liukin | 2007 Worlds | 9.393 |
Nastia Liukin | 2006 Worlds | 9.180 |
Nastia Liukin | 2005 Worlds | 9.185 |
The resulting Cross-Government Journey Map was based on data from interviews with 25 veterans and service members and experts from six federal agencies. The map lays out the process chronologically, and qualitatively in terms of “building blocks” and “barriers.” The team made recommendations for future improvements to the customer experience based on themes that emerged when synthesizing their research.
The resulting Cross-Government Journey Map was based on data from interviews with 25 veterans and service members and experts from six federal agencies. The map lays out the process chronologically, and qualitatively in terms of “building blocks” and “barriers.” The team made recommendations for future improvements to the customer experience based on themes that emerged when synthesizing their research.