The resulting Cross-Government Journey Map was based on data from interviews with 25 veterans and service members and experts from six federal agencies. The map lays out the process chronologically, and qualitatively in terms of “building blocks” and “barriers.” The team made recommendations for future improvements to the customer experience based on themes that emerged when synthesizing their research.
May 26, 2020
What if Lela is Actually a Bat From Hell
A study of supernatural forces
Scribble 2 six federal agencies. The map lays out the process chronologically, and qualitatively in terms of “building blocks” and “barriers.”
Scribble 3 in particular, we wanted to take a closer look at the process through the lens of human needs and emotions.
The resulting Cross-Government Journey Map was based on data from interviews with 25 veterans and service members and experts from six federal agencies. The map lays out the process chronologically, and qualitatively in terms of “building blocks” and “barriers.” The team made recommendations for future improvements to the customer experience based on themes that emerged when synthesizing their research.
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